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    Most popular questions

    • By choosing to sign with TotalEnergies​, your business will be saving more money as our solar energy costs much less than conventional grid electricity. Customers don’t have to worry about paying upfront investment bills or any cost that goes towards operations, maintenance, and construction rates that go towards the project. In fact, you will only be subject to paying a monthly solar bill once the project is finalized and produces electricity, nothing else.

      By choosing to sign with TotalEnergies​, your business will be saving more money as our solar energy costs much less than conventional grid electricity. Customers don’t have to worry about paying upfront investment bills or any cost that goes towards operations, maintenance, and construction rates that go towards the project. In fact, you will only be subject to paying a monthly solar bill once the project is finalized and produces electricity, nothing else.

    • Safety is a number one priority for TotalEnergies and we are committed to keeping both the environment clean and the people involved in the project safe and healthy.

      As HSE is a strong core value for our team, everyone must commit to our safety standards by following a set of HSE golden rules that help to maintain conditions on and off site to the highest quality and standards. Our golden rules allow us to identify and highlight risks and mitigation measures both in the workplace and on site like using a stop card to avoid any incidents that you believe can happen.

      Additionally, we have also incorporated a safety kit on site and applied social distancing measures following the Covid-19 risks that started to occur worldwide in order to make sure everyone on site is safe and healthy. The kit includes masks, hand sanitizer, and gloves to keep everyone protected.

    • Operations and Maintenance services are all provided and taken care of by TotalEnergies​ with no additional cost and the details are specified in the lease agreement and contract signed for the project. The services provided include:

       

      • Ongoing 24/7 system performance and operational status monitoring.

      • Minimum of once a month cleaning of solar modules and maintenance check. However, this varies based on the weather condition.

      • Ensuring the continuous availability of remote monitoring access to you both through an online web page and a phone application.

      • Dusting of inverters once every 180 days or when needed.

      • Preventive maintenance schedule as per the equipment manufacturer's recommendations, guidelines and warranties.

      • Provision of the contact details of a technical person responsible for the operations and maintenance of the project

      Operations and Maintenance services are all provided and taken care of by TotalEnergies​ with no additional cost and the details are specified in the lease agreement and contract signed for the project. The services provided include:

       

      • Ongoing 24/7 system performance and operational status monitoring.

      • Minimum of once a month cleaning of solar modules and maintenance check. However, this varies based on the weather condition.

      • Ensuring the continuous availability of remote monitoring access to you both through an online web page and a phone application.

      • Dusting of inverters once every 180 days or when needed.

      • Preventive maintenance schedule as per the equipment manufacturer's recommendations, guidelines and warranties.

      • Provision of the contact details of a technical person responsible for the operations and maintenance of the project

    • TotalEnergies​ provides a turnkey solar solution where you only pay a monthly solar bill with OPEX and CAPEX fees already included.

      The monthly rent is all inclusive and includes:

      • Permitting and approvals from the relevant authorities.

      • Technical audit and assessment of your roof.

      • Installation of all the system components under our HSE standards (lifeline, walkways, Skylight protection).

      • Operation and maintenance of the system throughout the duration of the contract.

      TotalEnergies​ provides a turnkey solar solution where you only pay a monthly solar bill with OPEX and CAPEX fees already included.

      The monthly rent is all inclusive and includes:

      • Permitting and approvals from the relevant authorities.

      • Technical audit and assessment of your roof.

      • Installation of all the system components under our HSE standards (lifeline, walkways, Skylight protection).

      • Operation and maintenance of the system throughout the duration of the contract.

    • Yes, our system comes with a live monitoring website and application that helps us monitor the live production to plan our O&M schedule accordingly. It also gives you access to a dashboard so that you can track the performance of your system live and do some reporting using some Key Performance Indicators (KPIs) when needed from any time and any place. This includes the calculation of:

      • Total amount of solar energy produced.

      • Total amount of carbon emissions saved through offsetting grid consumption by solar.

      • The equivalent of trees that are planted per carbon footprint emissions that are reduced.

      Yes, our system comes with a live monitoring website and application that helps us monitor the live production to plan our O&M schedule accordingly. It also gives you access to a dashboard so that you can track the performance of your system live and do some reporting using some Key Performance Indicators (KPIs) when needed from any time and any place. This includes the calculation of:

      • Total amount of solar energy produced.

      • Total amount of carbon emissions saved through offsetting grid consumption by solar.

      • The equivalent of trees that are planted per carbon footprint emissions that are reduced.

    • First, the photovoltaic panels that make up the solar system convert energy from the sun into direct current (DC) electricity. The inverters then convert the DC power in to alternating current (AC) electricity that will then be used to power the company’s electricity consumption needs. Any excess energy on site goes back to the grid and saved for any future uses.

      First, the photovoltaic panels that make up the solar system convert energy from the sun into direct current (DC) electricity. The inverters then convert the DC power in to alternating current (AC) electricity that will then be used to power the company’s electricity consumption needs. Any excess energy on site goes back to the grid and saved for any future uses.

    • When you sign with TotalEnergies​, we guarantee to operate and provide you with consistent power generated from the solar system installed at most times.

      However, in the rare case of a system shutdown, your facility will always be connected to the grid that will provide you with conventional electricity to use as a replacement.

      When you sign with TotalEnergies​, we guarantee to operate and provide you with consistent power generated from the solar system installed at most times.

      However, in the rare case of a system shutdown, your facility will always be connected to the grid that will provide you with conventional electricity to use as a replacement.

    • We have projects that range between 100 kWp to 10+ MWp and as TotalEnergies, we can be flexible with the minimum power consumption number.

      All projects are approached on a case by case basis and we try to work with what will benefit you as the client and keep best interests on mind so for specific details, you will have to meet with our team to find out what works best for you.

      We have projects that range between 100 kWp to 10+ MWp and as TotalEnergies, we can be flexible with the minimum power consumption number.

      All projects are approached on a case by case basis and we try to work with what will benefit you as the client and keep best interests on mind so for specific details, you will have to meet with our team to find out what works best for you.

    • As per the net metering regulation that is in place in the United Arab Emirates, any excess of power will be transferred back to the grid and you will get that amount of energy credited to your account for future usage. If the power generation from your solar system is lower than your consumption, you will then get the remaining power needed from conventional electricity directly from the grid.

      However, TotalEnergies​ will design your solar system so that the system does not overproduce compared to your annual consumption and forecasted activity.

      As per the net metering regulation that is in place in the United Arab Emirates, any excess of power will be transferred back to the grid and you will get that amount of energy credited to your account for future usage. If the power generation from your solar system is lower than your consumption, you will then get the remaining power needed from conventional electricity directly from the grid.

      However, TotalEnergies​ will design your solar system so that the system does not overproduce compared to your annual consumption and forecasted activity.

    • Installing robots and more “innovative” forms of technology to the solar system all depends on the design layout and the disposition of your rooftop.

      We’ve had some projects that included robot’s technology used to clean the solar panels but, in most cases, TotalEnergies​ will provide manual maintenance for your system to ensure that they are clean once a month.

      Installing robots and more “innovative” forms of technology to the solar system all depends on the design layout and the disposition of your rooftop.

      We’ve had some projects that included robot’s technology used to clean the solar panels but, in most cases, TotalEnergies​ will provide manual maintenance for your system to ensure that they are clean once a month.

    • Emissions reductions or savings are calculated on both yearly and lease lifetime basis in terms of grams of grid electricity CO2equivalent/kWh, that are being avoided through solar generation. The effect of this saving is quantified using a metric known as the "emissions factor", which refers to the grams of CO2 equivalent that are associated per kWh of electricity used.

      To get the 'avoided emissions' we take this number of emissions saved and then subtract from that the emissions that are associated to each project - i.e. emissions incurred through project development, manufacturing, construction and operation.

      Emissions reductions or savings are calculated on both yearly and lease lifetime basis in terms of grams of grid electricity CO2equivalent/kWh, that are being avoided through solar generation. The effect of this saving is quantified using a metric known as the "emissions factor", which refers to the grams of CO2 equivalent that are associated per kWh of electricity used.

      To get the 'avoided emissions' we take this number of emissions saved and then subtract from that the emissions that are associated to each project - i.e. emissions incurred through project development, manufacturing, construction and operation.